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FAQ

Frequently asked
questions

Everything you need to know about Maxisnap. For step-by-step articles see our help center; for sales questions, the pricing page; or get in touch directly.

General
What is Maxisnap?
Maxisnap is a screenshot, annotation, and screen-recording tool for Windows and Mac. It supports region, full-screen, and scrolling capture, screen recording with system and microphone audio, a 12-tool annotation editor with blur and numbered steps, on-device OCR, AI-optimized export, local save or clipboard copy, and optional Cloud or self-hosted sharing. Runtime resource use depends on the task and system; report reproducible problems through the support form.
Is Maxisnap free?
Yes. Maxisnap has a free tier with region, full-screen, and scrolling capture, click-to-capture a window, screen recording with audio, all 12 annotation tools, OCR, and AI Mode export. Local capture, recording, clipboard, and file saving require no account. A free account includes up to 50 active cloud captures and 500 MB of cloud storage, up to 100 MB of it video, with links live for 30 days. Pro adds 10 GB of Maxisnap Cloud storage (Pro Plus adds 50 GB) and ad-free share pages. The one-time Studio add-on enables supported custom-server uploads.
What platforms does Maxisnap support?
Maxisnap runs on Windows 10 (version 1903 and later) and Windows 11, 64-bit, and on macOS 13 or later on Intel and Apple silicon Macs. There is no Linux build.
Is Maxisnap affiliated with Monosnap?
No. Maxisnap is an independent product and is not affiliated with, endorsed by, or connected to Monosnap. You can read more on the comparison pages.
Features
What annotation tools are included?
Twelve tools: arrow, arrow with an inline text label, freehand pen, rectangle, line, ellipse, highlighter, text, bold text, Blur for reducing visible detail, Crop, and numbered markers for step-by-step instructions. Every annotation can be selected, moved, resized, and restyled after you place it, with 50 levels of undo.
Does Maxisnap take scrolling screenshots?
Yes. Press the scrolling hotkey (Ctrl+Alt+8 by default), select the pane, and scroll manually or let automatic mode scroll it for you. Maxisnap stitches the frames into one tall image, keeps sticky headers once, and opens the result in the editor. It works on web pages and on desktop application panes. See scrolling capture.
Can Maxisnap record my screen with audio?
Yes. Ctrl+Alt+3 records a region and Ctrl+Alt+4 records the full screen as MP4, with system audio and your microphone captured without an extra driver, mixed or as separate tracks. Recordings have no watermark and no time limit on your PC. When you stop, a result window lets you trim and export MP4, GIF, WebM, or an AI-optimized MP4. See the free screen recorder.
Can I copy text out of a screenshot?
Yes. Choose Capture text from the tray to grab text straight to the clipboard, or use Copy Text from Image inside the editor. Recognition runs on your PC with the OCR engine built into Windows and uses the OCR languages you have installed. See OCR on Windows.
Can I pin a screenshot on top of other windows?
Yes. Pin to Desktop opens the current capture in a small always-on-top window that you can drag, resize with the mouse wheel, and make translucent. You can pin as many captures as you like.
Can I blur sensitive information in screenshots?
Yes. Select Blur or press B in the editor and drag over a region. The effect reduces visible detail, but it does not guarantee that text cannot be inferred. For passwords or tokens, keep them outside the capture or crop them out. Use a fully opaque redaction tool in another editor when cropping is unsuitable, and inspect the final exported file.
What upload methods are supported?
Maxisnap supports clipboard copy, local PNG or JPG files, and built-in Cloud sharing. Pro adds 10 GB of Maxisnap Cloud storage and related Cloud features (Pro Plus adds 50 GB). The separate one-time Studio add-on enables SFTP, FTP, S3-compatible, and HTTP destinations you configure.
Can I use my own server for uploads?
Yes, with the one-time Studio add-on. Studio supports FTP, SFTP, S3-compatible, and HTTP destinations. Configure the destination and its public base URL in Settings; credentials remain subject to the storage provider and your organization's security policy.
Can I use Maxisnap screenshots with AI coding tools like Claude Code?
Yes. Any screenshot or screen recording can be exported as a one-click AI-optimized copy — sized so it reads clearly for the model without wasting tokens on 4K resolution it downsamples anyway. Paste it, drag it into the terminal, or reference its file path in Claude Code, Codex CLI, or Gemini CLI. See screenshots for AI coding for the per-tool steps.
What is AI Mode, and what size are the exports?
AI Mode is a one-click export that produces a right-sized copy of a capture. Images default to a 1600 px maximum width (configurable in Settings), and screen recordings export as a small AI-optimized MP4 — both engineered to upload fast and stay legible to AI tools.
Technical
Does Maxisnap have memory leaks?
We do not claim that any desktop application can never leak memory. Runtime memory varies with captures, recording, drivers, and system configuration. If usage grows unexpectedly, record the app version and reproduction steps and send them through the support form so the issue can be investigated.
What are the system requirements?
Windows 10 (1903+) or Windows 11, 64-bit. The current installer is 109 MB. Runtime memory varies with captures, recording, and system configuration; we do not publish an unsupported universal RAM figure.
How much disk space does Maxisnap use?
The current Windows installer is 109 MB. Allow additional disk space for installed files, temporary recording data, and captures you save; the amount depends on resolution, duration, and format.
Does it work on multiple monitors?
Yes. Maxisnap fully supports multi-monitor setups. You can capture any individual monitor, a specific region spanning across monitors, or all monitors at once. The region selector overlay correctly spans your entire display arrangement, including mixed-DPI configurations where monitors have different scaling settings.
Pricing
What's included in the free version?
The free version includes everything most users need: region, full-screen, and scrolling capture, click-to-capture a window, screen recording with audio, all 12 annotation tools, on-device OCR, AI Mode export, clipboard copy, local file save, and a free Cloud allowance for shareable links. There are no watermarks, no capture limits, and no trial period. See the full breakdown on our pricing page.
Can I try Pro for free?
We do not currently offer a separate Pro trial, but the free version includes the capture, recording, and annotation workflow. Pro adds 10 GB of Maxisnap Cloud storage, ad-free share pages, links kept while subscribed, private links, and per-image analytics (Pro Plus adds 50 GB). Studio is the separate one-time add-on for custom-server uploads.
How do I upgrade to Pro?
Start from our pricing page or from the Account page in Settings inside the app. Payment is handled securely by Stripe, and your Pro features activate on your account immediately after purchase.

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