Help Center

How can we help?

Short guides for Maxisnap on Windows. Pick a topic, or search the shortcut list.

How to take screenshots and recordings

Region, window, full screen, scrolling capture, recording, OCR, previous area, and mouse-button capture.

Keyboard shortcuts

The eight global hotkeys, every editor shortcut, and how to remap any of them.

Settings overview

Every page in Settings: Preferences, Upload, Hotkeys, Privacy, Video, About, and Account.

How to report a bug

The in-app reporter, what to include, and quick fixes for the most common issues.

Go deeper

Onboarding guide The three first things to do and the ten features people use most.
Scrolling capture Manual and automatic modes, sticky headers, and the height limit.
Screen recording Audio sources, quality profiles, trim, and export formats.
OCR on Windows Copy text out of any capture, on your PC.
Automatic recovery Where recovery copies go and how long they are kept.
Studio setup Your own SFTP, S3, FTP, HTTP, or self-hosted dashboard.

Still need help?

Use Settings → About → Report a bug inside Maxisnap for anything that involves a crash or an upload failure, or email support@maxisnap.com. We reply within one business day.