Refund Policy

We want you to feel good about paying for Maxisnap. If a purchase didn't work out, the policies below cover most situations — and where they don't, write to support@maxisnap.com and we will do something fair.

30-day money-back guarantee on Pro, Pro Plus, and Studio. No questions asked. Subscription renewals are included.

1. Pro, Pro Plus, and Studio — 30-day money-back guarantee

Every Pro or Pro Plus payment and every Studio purchase comes with a full 30-day, no-questions-asked money-back guarantee. This includes subscription renewals.

Within 30 days of the charge, sign in and open Dashboard → Billing to request the full refund automatically. You can also email support@maxisnap.com. We refund the full charge to your original payment method and remove the paid access covered by that payment.

You may cancel a paid subscription at any time. Cancellation stops the next renewal but does not automatically request a refund. You keep access until the end of the period you paid for unless that payment is refunded.

Purchases sold through Link

Stripe Managed Payments identifies eligible Maxisnap purchases as "Sold through Link," with Link acting as merchant of record. In addition to Maxisnap's guarantee, Link may issue refunds for specified transaction problems reported within 60 days of the original payment. You can ask Link Support for a Sold through Link refund. If Link's merchant-of-record refund policy gives you broader rights than this page, Link's policy controls for that transaction. Nothing here narrows statutory consumer rights.

2. Studio — no installation condition

The 30-day Studio guarantee applies whether or not you have installed or downloaded the package. You do not need to try troubleshooting or explain your decision.

After 30 days, contact us about product defects or billing problems. We review those requests individually, and your statutory consumer rights still apply.

3. EU, UK, and EEA customers — your 14-day right of withdrawal

If you are a consumer in the European Union, the European Economic Area, or the United Kingdom, you have a statutory right to withdraw from a distance purchase within 14 days, without giving any reason. This right applies in addition to everything above, and nothing in this policy limits it.

To withdraw, email support@maxisnap.com within 14 days of your purchase and say that you are withdrawing. You do not need to explain why. We will refund the full amount you paid, to your original payment method, without undue delay and within 14 days of receiving your notice.

These rights apply to Pro, Pro Plus, and Studio in addition to our 30-day guarantee.

One thing to know about digital content: where you ask us to give you immediate access to a download (which is how Studio works — the dashboard bundle becomes available to you straight away), EU and UK law allows a trader to ask you to acknowledge that starting immediate delivery can end your withdrawal right. We do not ask you to waive it. We would rather refund an unhappy customer than argue about a waiver, so your full 14-day withdrawal right stands regardless of whether you have downloaded the bundle.

4. Free tier — no charges, no refunds

The free tier is, well, free. Nothing to refund.

5. How to request a refund

1. For the fastest self-service refund, sign in and open Dashboard → Billing, then choose Request full refund beside the eligible charge.
2. If the self-service option is unavailable or you need a partial or unusual refund, email from the address on your Maxisnap account: support@maxisnap.com. Include the product and charge date if you have them. You do not need to give a reason.

Eligible self-service requests are submitted to Stripe immediately. Email requests are normally acknowledged within one business day and processed in Stripe within two business days. Stripe and your payment provider typically take an additional 5–10 business days to return the funds, sometimes longer for international payment methods. If your refund has not appeared after 14 calendar days, write back and we will trace it.

6. Disputes and chargebacks

If something goes wrong with a charge, please email us first — refunds through us are typically faster than chargebacks through your bank. We treat all reasonable refund requests in good faith and would much rather solve a billing problem with you directly than through a chargeback dispute.

Chargebacks initiated without a prior good-faith refund request may result in account suspension while the dispute is open, because chargebacks carry per-incident fees and reversal-in-place is operationally cleaner.

7. Currency, taxes, and partial refunds

We refund the full original charge, including any tax collected through checkout, to the original payment method. Your payment provider controls exchange rates and any separate foreign-transaction fees.

We can issue partial refunds in unusual situations (for example, if a billing cycle was double-charged due to a payment-system glitch). Partial refunds are at our discretion.

8. Edge cases we treat well

• Accidental purchases. If you bought twice, or bought the wrong tier, write within 30 days and we will refund the surplus.
• Subscription renewed and you forgot to cancel. Subscription renewals are covered by the same 30-day guarantee.
• Discontinued feature. If we remove a feature you specifically bought Pro or Studio for, write to us; we will work out a fair pro-rated refund or credit, even outside the standard windows.
• Service outage that materially blocked use. If Maxisnap Cloud was down for an extended period that materially blocked your use of a paid feature, we will offer a service credit or partial refund on request.

9. Contact

• Refund requests: support@maxisnap.com
• Billing questions: support@maxisnap.com
• General inquiries: Contact form