Legal

Refund Policy

Effective date: April 30, 2026 · Last updated: April 30, 2026

We want you to feel good about paying for Maxisnap. If a purchase didn't work out, the policies below cover most situations — and where they don't, write to support@maxisnap.com and we will do something fair.

Short version: 30-day money-back guarantee on Pro. 14-day refund window on Studio if it failed to install. We process approved refunds within two business days; Stripe and your bank typically take an additional 5–10 business days to deliver the funds.

1. Maxisnap Pro — 30-day money-back guarantee

Pro subscriptions are eligible for a full refund within 30 days of the original purchase, no questions asked. Email support@maxisnap.com from the address on your account, mention "Pro refund," and we will refund the original charge and downgrade your account to free.

For annual renewals (after the first year), refunds are not automatic but are available within 14 days of the renewal charge if you have not used Pro features in that billing period. After 14 days, renewals are non-refundable; instead, cancel from your account dashboard or the Stripe customer portal so the next renewal does not charge.

You may cancel a Pro subscription at any time. Cancellation stops the next renewal but does not, by itself, refund the current period — you will keep Pro until the end of the period you already paid for.

2. Maxisnap Studio — 14-day window for failed installs

Studio is a one-time $20 USD purchase. We offer a 14-day refund window if Studio fails to install or run on your supported environment after a reasonable troubleshooting attempt with our support team. Email support@maxisnap.com within 14 days of purchase, describe what happened, and we will:

  • Help you get Studio running — we genuinely want it to work for you, and most install issues are fixable in a single back-and-forth.
  • If we can't get it running on your supported setup within a reasonable number of attempts, refund the $20 in full and remove Studio from your account.

After 14 days, Studio refunds are handled case by case. We are happy to refund Studio in good faith for clear product defects or if Maxisnap discontinues a Studio feature you specifically purchased it for; we generally do not refund "I changed my mind" requests after 14 days because the Studio package has been delivered to your machine.

Studio is intended for self-hosted, supported environments. If your hosting environment is unsupported (for example, a custom Linux distribution we do not target, or a network configuration we cannot reasonably diagnose remotely), refunds are still available within the 14-day window but our support coverage is best-effort.

3. Free tier — no charges, no refunds

The free tier is, well, free. Nothing to refund.

4. How to request a refund

  1. Email support@maxisnap.com from the address on your Maxisnap account.
  2. Include the product (Pro or Studio), the purchase date, and the Stripe receipt number if you have it. The receipt is in the email Stripe sent you at the time of purchase.
  3. Tell us briefly what happened — not because we'll grill you on it, but because it helps us find the right transaction quickly and learn from patterns.

We aim to acknowledge refund requests within one business day. Approved refunds are processed in Stripe within two business days of approval. Stripe and your card-issuing bank typically take an additional 5–10 business days to deliver the funds to your statement, sometimes longer for international cards. If your refund hasn't appeared after 14 calendar days from the approval email, write back and we'll trace it.

5. Disputes and chargebacks

If something goes wrong with a charge, please email us first — refunds through us are typically faster than chargebacks through your bank. We treat all reasonable refund requests in good faith and would much rather solve a billing problem with you directly than through a chargeback dispute.

Chargebacks initiated without a prior good-faith refund request may result in account suspension while the dispute is open, because chargebacks carry per-incident fees and reversal-in-place is operationally cleaner.

6. Currency, taxes, and partial refunds

Refunds are issued in U.S. Dollars to the original payment method. If your card issuer applied a foreign-exchange or foreign-transaction fee on your original purchase, those fees are between you and your bank and may not be returned by them when the refund posts. We refund the amount we received, which is the price displayed at checkout net of any sales tax remitted to a tax authority on your behalf.

We can issue partial refunds in unusual situations (for example, if a billing cycle was double-charged due to a payment-system glitch). Partial refunds are at our discretion.

7. Edge cases we treat well

  • Accidental purchases. If you bought twice, or bought the wrong tier, write within 30 days and we will refund the surplus.
  • Subscription renewed and you forgot to cancel. Within 14 days of the renewal, with no Pro use during that window, we will refund and downgrade.
  • Discontinued feature. If we remove a feature you specifically bought Pro or Studio for, write to us; we will work out a fair pro-rated refund or credit, even outside the standard windows.
  • Service outage that materially blocked use. If Maxisnap Cloud was down for an extended period that materially blocked your use of a paid feature, we will offer a service credit or partial refund on request.

8. Contact

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