SUPPORT
How to report a bug
Good bug reports get fixed faster. Here's how to write one that helps us reproduce the issue.
1 Use the built-in feedback form (fastest)
Open the Maxisnap tray menu → Help → Send Feedback. Select Bug Report, choose a category, describe what happened, and hit Send. This fills in your system info automatically.
Opens your default email client pre-filled with all the right details.
2 Or email us directly
Send your bug report to feedback@maxisnap.com. Include:
- What you were doing when the issue occurred
- What you expected to happen
- What actually happened
- Your Windows version and Maxisnap version (shown in Help → About)
- A screenshot of the problem if possible
Common issues & quick fixes
Another app (Monosnap, Snagit, etc.) may have claimed the same hotkey. Close those apps and restart Maxisnap, or remap in Settings → Hotkeys.
Check the taskbar — Maxisnap editor windows can end up behind other windows. Try Alt+Tab.
Check your internet connection and confirm your upload server settings under Settings → Upload.
Maxisnap may not be running. Look for the Maxisnap icon in the system tray (bottom-right of your taskbar).