SUPPORT
How to report a bug
Good bug reports get fixed faster. Here's how to write one that helps us reproduce the issue.
1 Use the built-in feedback form (fastest)
Open the Maxisnap tray menu → Help → Send Feedback. Select Bug Report, choose a category, describe what happened, and hit Send. This fills in your system info automatically.
Opens your default email client pre-filled with all the right details.
2 Or email us directly
Send your bug report to feedback@maxisnap.com. Include:
- What you were doing when the issue occurred
- What you expected to happen
- What actually happened
- Your Windows version and Maxisnap version (shown in Help → About)
- A screenshot of the problem if possible
Common issues & quick fixes
Another app (Monosnap, Snagit, etc.) may have claimed the same hotkey. Close those apps and restart Maxisnap, or remap in Settings → Hotkeys.
Check the taskbar — Maxisnap editor windows can end up behind other windows. Try Alt+Tab.
Check your internet connection and confirm your upload server settings under Settings → Upload.
Maxisnap may not be running. Look for the Maxisnap icon in the system tray (bottom-right of your taskbar).
For non-bug questions, please use the contact form instead. And if you want your bug report to land cleanly the first time, our visual bug reporting guide covers the annotation patterns that get bugs fixed fastest — numbered repro steps, console captures, and what to redact.