Privacy Policy — Maxisnap

At Maxisnap, your privacy matters. This policy explains what data we collect, why we collect it, and how we protect it. We've written this in plain language because legal jargon helps no one.

The short version: We collect minimal data. Your screenshots are yours. We don't sell your information to anyone.

1. What Data We Collect

Account Information (Pro Users Only)

If you purchase a Maxisnap Pro subscription, we collect your email address and payment information. Payment processing is handled by our third-party payment processor — we do not store your full credit card number, CVV, or other sensitive payment details on our servers.

Usage Analytics

Maxisnap collects anonymous usage analytics to help us understand how the application is used and identify areas for improvement. This includes:

Application version and Windows version
Feature usage frequency (e.g., which capture modes and annotation tools are used most)
Crash reports and error logs
General performance metrics

This data is aggregated and anonymized. It cannot be used to identify individual users. You can opt out of analytics collection in the application settings.

What We Do NOT Collect

The content of your screenshots
Your browsing history or activity outside of Maxisnap
Personal files on your computer
Keystrokes or screen recordings
Information from other applications

2. Screenshots and Uploads

Your screenshots are not stored on our servers unless you explicitly choose to upload them.

When you capture a screenshot, it exists only on your local machine. If you choose to upload a screenshot using Maxisnap's cloud sharing feature, the image is uploaded to our servers to generate a shareable link. Here is how we handle uploaded screenshots:

Retention: Uploaded screenshots are retained for 90 days from the date of upload, after which they are automatically deleted from our servers.
Access: Uploaded screenshots are accessible via their unique link. Anyone with the link can view the image. Do not upload screenshots containing sensitive information unless you are comfortable with this access model.
Deletion: You can delete any uploaded screenshot at any time through the application or your account dashboard. Deletion is permanent and immediate.

If you use the Pro feature to upload to your own server (FTP, SFTP, or S3), your screenshots are sent directly to your infrastructure and never pass through our servers.

3. How We Use Your Data

We use the data we collect to:

Provide and maintain the Maxisnap service
Process Pro subscription payments
Send important product updates and security notices (Pro users)
Improve application performance and features based on anonymous usage patterns
Diagnose and fix bugs using crash reports

We do not use your data for advertising. We do not sell, rent, or share your personal information with third parties for their marketing purposes.

4. Data Sharing

We do not sell your personal data. We may share limited data with the following categories of service providers, solely to operate our service:

Payment processor: To handle Pro subscription billing
Cloud hosting provider: To store uploaded screenshots (when you choose to upload)
Analytics provider: To process anonymous usage data

These providers are contractually obligated to use your data only to provide services to us and to protect your information. We may also disclose data if required by law or to protect our legal rights.

5. Cookies

The Maxisnap website uses minimal cookies:

Essential cookies: Required for the website to function (e.g., session management for Pro account login)
Analytics cookies: Anonymous site usage analytics to help us improve the website experience

We do not use advertising cookies or tracking pixels. We do not participate in cross-site tracking networks.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/HTTPS), encrypted storage for sensitive data, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. GDPR Compliance

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

Right to access: You can request a copy of the personal data we hold about you.
Right to rectification: You can request correction of inaccurate data.
Right to erasure: You can request deletion of your personal data.
Right to portability: You can request your data in a machine-readable format.
Right to object: You can object to processing of your data for specific purposes.
Right to restrict processing: You can request that we limit how we use your data.

To exercise any of these rights, contact us at privacy@maxisnap.com. We will respond to your request within 30 days.

8. Data Retention

Account data: Retained while your Pro subscription is active, plus 30 days after cancellation.
Uploaded screenshots: Retained for 90 days, then automatically deleted. You can delete them sooner at any time.
Analytics data: Aggregated and anonymized data is retained for up to 24 months.
Crash reports: Retained for 12 months.

9. Children's Privacy

Maxisnap is not directed at children under 13. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 13, we will delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. When we make significant changes, we will notify Pro users by email and update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us:

Email: privacy@maxisnap.com
General inquiries: Contact form